What is the return policy for products?
We offer free returns within 30 days of your purchase of the products. Ensure the product is not used, hampered, and returned in its original condition. If the item does not fall under these circumstances, we might not process the return, exchange, or refund.
How can i track my order?
Yes, we will share a tracking ID after successfully processing the order. Customers will receive a text and email that can be used to track the order and know its status.
How do i complete payments?
There are multiple payment methods to complete your transactions easily. Customers can choose payment methods:
1. Credit and debit cards
2. UPI payment
3. Wallets
4. Net-banking
What if i receive a defective product?
If your order is damaged, you must reach us immediately at support@myappgurus.com. It is mandatory to report within 24 hrs of the order being received. If you need more help, you can share the order ID and images in the email above.
MyAppGurus will initiate a refund, return, or exchange as requested. Also, customers can refuse to accept the package during delivery if they find it defective.
How much time does it take to process the orders?
At MyAppGurus, we understand the excitement of receiving the order as soon as possible. So, we strive to process the orders within 1 day. After processing your order, we will share the confirmation email and tracking ID to know the product's status.
Do you offer any promotions and discounts?
Yes, we provide offers throughout the year on special occasions. It is important to sign-up to stay updated with the latest discounts or promotions.
What if the product i need is out of stock?
We take every action to make sure that all items on our website are in stock and available for purchase. However, in rare cases, some products may be out of stock. If this happens, we'll notify you when the item will be back in stock.
Also, we provide you with the option to wait for the item to become available, choose a replacement item, or receive a refund if the ordered item becomes out of stock.
How to claim a warranty on products?
You can connect with us and share the original proof of purchase that includes the name and address of the seller, date of purchase, GST number, and pictures of the damaged product. Once we process your request and verify all the details, we will inform you about the next action.
